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Frequently Asked Questions

Whether you’re considering your first subscription or adding another volume to your collection, you’ll find answers to our most common questions below.

Looking for something specific? Browse by topic below or explore the complete list of frequently asked questions.

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About The Journal

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About The Journal

New to The Turquoise Iris Journal? Learn what makes our quarterly publication unique, what you’ll discover inside each volume, and why so many readers think of it as more than a magazine—it’s a collectible source of creative inspiration.

Click any question below to expand the answer.

What is The Turquoise Iris Journal?

The Turquoise Iris Journal is a quarterly publication celebrating artists, creativity, and the stories behind the work. Each beautifully curated volume brings together contemporary artists from a variety of creative backgrounds to share their techniques, inspiration, creative journeys, and personal perspectives.

Designed to be enjoyed long after the last page is turned, every issue is created as a collectible publication that readers return to again and again for inspiration, learning, and encouragement. Whether you’re an artist yourself or simply appreciate handmade creativity, The Turquoise Iris Journal invites you into the studios and stories of artists from around the world.

Is The Turquoise Iris Journal a magazine or a book?

A little of both.

While The Turquoise Iris Journal is published quarterly like a magazine, each volume is intentionally designed to feel more like a beautiful coffee table book. With premium printing, thoughtfully curated content, and no traditional advertising, every issue is created to become part of your personal library rather than something you’ll read once and recycle.

Many of our readers collect every volume and display them in their homes as a source of ongoing creative inspiration.

What makes The Turquoise Iris Journal different from other art magazines?

The Turquoise Iris Journal was created with one simple goal: to celebrate artists and creativity without distraction.

Unlike many magazines, our pages aren’t filled with advertisements. Instead, every volume is thoughtfully curated with artist features, creative techniques, personal stories, studio insights, and meaningful inspiration from beginning to end.

Each issue introduces readers to a diverse collection of artists, mediums, and perspectives while encouraging creativity, connection, and lifelong learning. It’s a publication designed to slow down with—a keepsake you’ll return to whenever you need fresh inspiration.

Who is The Turquoise Iris Journal for?

The Journal is for anyone who finds joy in creativity.

Our readers include professional artists, hobby painters, makers, collectors, interior designers, art educators, and creative enthusiasts who appreciate the stories behind beautiful work. Whether you’re looking to improve your own artistic practice, discover new artists, or simply enjoy thoughtfully curated creative content, you’ll feel at home here.

No matter where you are in your creative journey, there’s something to inspire you in every volume.

How often is The Turquoise Iris Journal published?

The Turquoise Iris Journal is published four times each year, with a new volume released every quarter.

Each issue is carefully curated around a unique collection of artists and creative stories, giving our editorial team the time to produce a publication that reflects the quality, craftsmanship, and intentional storytelling our readers have come to expect.

Is every volume different?

Yes. Every volume introduces a new collection of artists, creative techniques, personal stories, and inspiring perspectives.

While each issue reflects the heart and mission of The Turquoise Iris Journal, no two volumes are exactly alike. Some focus on seasonal creativity, while others highlight particular artistic themes, mediums, or approaches. This variety is one of the reasons so many readers enjoy collecting each new release.

Who publishes The Turquoise Iris Journal?

The Turquoise Iris Journal was founded by artist, entrepreneur, and creative mentor Dionne Woods, founder of The Turquoise Iris. Working alongside a dedicated editorial team, curators, and contributing artists, each quarterly volume is thoughtfully crafted to celebrate creativity, encourage artists, and connect readers with inspiring voices from across the creative community.

Does the journal include advertisements?

No—and that’s one of the things our readers appreciate most.

Every page of The Turquoise Iris Journal is dedicated to creativity, storytelling, and artistic inspiration. Rather than interrupting your reading experience with traditional advertisements, we use every available page to feature artists, share creative techniques, and tell meaningful stories.

The result is a publication that feels more like a beautifully curated book than a traditional magazine, allowing readers to fully immerse themselves in the creative experience.

Ready to start your collection? Browse the latest volume →

More than a magazine. A keepsake you’ll return to again and again.

Print and Digital Editions

Whether you prefer turning the pages of a beautifully printed journal or reading from your favorite device, here you’ll find answers about subscription options, individual volumes, and accessing the print and digital editions.

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What's included with my subscription?

A subscription includes each new quarterly volume delivered according to the subscription option you choose. You’ll receive access to the beautifully designed print edition, the digital edition, or both.

Subscribers also become part of a growing creative community that celebrates artists, encourages lifelong learning, and looks forward to every new issue together.

Can I purchase a single volume?

Absolutely.

While many readers choose to subscribe so they never miss a new release, every available volume can also be purchased individually. It’s a wonderful way to discover the Journal for the first time, complete your collection, or give a thoughtful gift to another creative person.

Is The Turquoise Iris Journal available in print and digital formats?

Yes. The Turquoise Iris Journal is available in both beautiful printed editions and convenient digital editions.

Many readers love displaying the printed journal in their homes, while others enjoy the flexibility of reading digitally from anywhere. You can choose the format that best fits your lifestyle—or enjoy both.

Can I subscribe to the digital edition only?

Yes. We offer digital subscription options for readers who prefer immediate access from their computer, tablet, or mobile device.

The digital edition contains the same inspiring content as the print version, making it easy to enjoy every artist feature and article wherever creativity finds you.

Can I upgrade from digital to print?

Absolutely. If you decide you’d also like to receive printed copies of future volumes, we’d be happy to help you update your subscription.

Simply contact our team, and we’ll walk you through the available subscription options.

How do I access the digital edition?

Once your subscription is active, simply log into your subscriber account using the email address you used when purchasing your subscription.

From there, you’ll have access to your available digital volumes and can begin reading right away.

Can I read the journal on my phone or tablet?

Yes. The digital edition is designed to be enjoyed on desktops, laptops, tablets, and smartphones, allowing you to take creative inspiration with you wherever you go.

Many readers enjoy browsing artist features with a morning cup of coffee or revisiting favorite articles while traveling.

Can I access previous digital volumes?

Current subscribers can access the digital volumes included with their subscription. If you’re looking for an earlier issue, available back volumes may also be purchased individually while supplies last.

Our growing library of past volumes allows readers to revisit favorite artists and continue building a lasting collection of creative inspiration.

Orders, Shipping and Billing

We’re excited to share The Turquoise Iris Journal with readers around the world. Below you’ll find answers to common questions about ordering, shipping, subscriptions, and billing. If you can’t find what you’re looking for, we’re always happy to help.

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When will my journal ship?

If you purchase a past print volume, your order is typically mailed within 2–3 business days, while supplies last.

Current quarterly volumes are printed and shipped directly through our print partner. Because each issue is produced in scheduled print runs, please allow 4–6 weeks for your first print volume to arrive. You’ll receive immediate access to the digital edition as soon as your purchase is complete, so you can begin enjoying the Journal right away.

Which volume will I receive with my new subscription?

New subscriptions begin with the current quarterly volume, based on when your subscription is purchased.

The Turquoise Iris Journal is published four times each year—in January, April, July, and October. Subscribers who join during an active subscription window receive the current volume as their first issue. Once the next quarterly production begins, new subscriptions will start with the upcoming volume.

You’ll receive immediate access to the digital edition while you wait for your printed journal to arrive.

Can I purchase past volumes?

Yes! Many readers enjoy building a collection of The Turquoise Iris Journal, and available back volumes can be purchased individually.

Because each volume is printed in limited quantities, past volumes are available while supplies last. If there’s a particular volume you’ve been hoping to add to your collection, we recommend purchasing it while it’s still available.

Digital copies of past volumes are always available!

Can I make changes to my order after it's has been placed?

Because digital access is delivered immediately and print orders are processed quickly, we’re unable to make changes or cancellations once an order has been placed.

Please take a moment to review your order and shipping information before completing your purchase. If you have questions before ordering, we’re always happy to help!

Do you ship internationally?

Yes! We’re delighted to ship The Turquoise Iris Journal to readers around the world.

Shipping rates are calculated during checkout based on your destination. Please note that international delivery times may vary depending on your country’s postal service and customs processing.

How long does shipping take?

Past volume orders typically leave our studio within 2–3 business days. New subscription volumes are printed and shipped during scheduled quarterly production, so please allow 4–6 weeks for your first print issue to arrive. International deliveries may require additional time.

My journal arrived damaged. What should I do?

We take great care in preparing every journal for shipment and want every reader to receive their volume in excellent condition.

Because of the nature of our printing and fulfillment process, we aren’t able to guarantee replacements for damaged journals. However, if your order arrives with significant damage, please contact us at dionne@theturquoiseirisjournal.com. We’ll gladly review your situation and do our best to help.

Can I track my order?

At this time, tracking information isn’t available for journal shipments.

If you believe your order has been delayed beyond the expected delivery window, please contact us, and we’ll be happy to help determine the status of your order.

When will my subscription renew?

Subscriptions renew automatically every quarter, so you never miss a new volume of The Turquoise Iris Journal.

You’ll continue receiving each beautifully curated issue until you choose to manage or cancel your subscription.

How do I update my payment information?

Keeping your payment information up to date is quick and easy.

Simply visit our secure payment portal through Stripe to update your credit card or payment details. Be sure to use the same email address you used when purchasing your subscription so we can locate your account.

Updating your payment information before your next renewal helps ensure your subscription continues without interruption, so you never miss a new volume of The Turquoise Iris Journal.

What happens if my payment doesn't go through?

If we’re unable to process your renewal payment, your subscription will be temporarily paused until your payment information is updated.

Once your payment has been successfully processed, your subscription will continue with future issues.

Do you offer refunds?

Because digital access is provided immediately upon purchase and each print volume is produced specifically for subscribers, we generally do not offer refunds on subscriptions or digital editions.

If you experience an unusual issue with your order, we encourage you to contact us. While we can’t guarantee a refund, we’re always happy to review individual situations and determine whether there’s a reasonable solution.

How can I contact customer support?

We’re always happy to help.

If you have questions about your order, subscription, or account, please contact us at dionne@theturquoiseirisjournal.com, and we’ll respond as soon as we’re able.

Ready to start your collection? Browse the latest volume →

Artist in a bright studio, wearing a blue cap, painting an abstract blue-yellow canvas at a cluttered table with jars of paint.

Every subscription helps us continue celebrating artists, sharing their stories, and inspiring creativity around the world.

Accessing Content

How do I log in?

Once a subscription payment has been processed, you will be prompted to create a username and password for the #IrisJournal site. 

Please visit our Login Page to enter the subscription portal. 

What if I don't remember my username or password?

Please visit the Login Page and use the email address when registering for your #IrisJournal subscription. Then click the “Lost your Password?” link below the form to reset your password. 

Changing My Subscription

Where can I view the details of my subscription?

Please visit the Subscriber Portal page to view the details of your subscription. Here you will find:

  • Your username
    Your current subscription (annual or quarterly)
  • The start date of your subscription
Will my subscription auto renew?

Your Annual and Quarterly subscriptions will auto-renew on the date purchased.

For example, if you purchased your subscription on August 15, 2020, your annual subscription will auto-renew on August 15, 2021.

If you purchased your quarterly subscription on September 5th, your quarterly subscription will auto-renew every 3rd month on the 5th day.

How do I cancel my subscription?

To cancel, please email accounts@theturquoiseirisjournal.com

Will I loose access to issues I've already purchased if I cancel my subscription?

You will continue to have access to all issues of The Turquoise Iris Journal that you have paid for. Canceling your subscription will only stop the addition of new issues to your account.

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